Terms of service - Participant

Last updated on 3rd of January 2020

Who we are and how to contact us

realbuzz registrations is a comprehensive online event service that will take you from registration to event day. It is operated by Realbuzz Group Ltd. (registered number 11951356), whose registered office is at Suite 6, 3rd Floor, 1 St. John Street, Chester, CH1 1DA, United Kingdom.

There are other terms that may apply to you

These Terms of Service refer to the following additional terms, which also apply to your use of our site:

•    Our  Privacy Policy , which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
•    Our  Cookie Policy , which forms part of our Privacy Policy and sets out information about the cookies on our site.
•    Our  Terms of Use , which set out the permitted uses and prohibited uses of our site. When using our site, you must comply with our Terms of Use.
•    Our  Additional Terms of Service - Event Organiser , which sets out the terms (in addition to those detailed here) on which we provide services to Event Organisers.

By using our site you accept these Terms of Service.

By using our site, whether you are an Organiser, Attendee or otherwise, you confirm that you accept these Terms of Service and that you agree to comply with them.

If you do not agree to these terms or any part thereof, you must not use our site or the Services. If you are accessing our site and/or using the Services on behalf of an entity, you agree to these terms on behalf of that entity, its affiliates and you represent that you have authority to do so.  If you do not have such authority, do not use the site or Services.

We recommend that you print a copy of these terms for future reference.

We may make changes to these terms

We amend these terms, or replace them in their entirety, from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.  It is your responsibility to check these terms periodically for amendments.  Your continued use of the Services following any amendments to these terms constitutes acceptance of those amendments as well.  If any amendment to these terms is not acceptable to you, you must cease accessing, browsing and otherwise using the Services.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our Services, Users' needs and our business priorities.  We will try to give you reasonable notice of any major changes.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms of Service and other applicable terms and conditions, and that they comply with them.

Users in the United States

The Services are subject to United States export controls and economic sanctions laws. In accepting these Terms of Service you represent and warrant that:

(a)    you are not located in, and you are not a national or resident of, any country to which the United States, United Kingdom, European Union, Australia or Canada has embargoed goods and/or services of the same type as the Services (“Restricted Countries”), including without limitation, Cuba, Iran, North Korea, Sudan or Syria; and

(b)    you are not a person or entity, or owned by, under the control of, or affiliated with, a person or entity (i) that appears on the U.S. Office of Foreign Assets Control’s Specially Designated Nationals List, Foreign Sanctions Evaders List or Palestinian Legislative Council List; (ii) that appears on the U.S. Department of State’s Terrorist Exclusion List; (iii) that appears on the Bureau of Industry and Security’s Denied Persons, Entity or Unverified List; (iv) that appears on the Consolidated List of Targets published by the U.K. HM Treasury; (v) that appears on the Consolidated List published by the A.U. Department of Foreign Affairs and Trade; (vi) that is subject to sanctions in any other country; or (vii) that is engaged in the design, development or production of nuclear, biological or chemical weapons, missiles or unmanned aerial vehicles.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Service.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at  enquires@realbuzzregistrations.com .

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these Terms of Service, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.


You agree to defend, indemnify and hold us and our affiliates and subsidiaries, and each of our and their respective officers, directors, agents, co-branders, licensors, payment processing partners, other partners and employees, harmless from any and all damage (whether direct, indirect, incidental, consequential or otherwise), loss, liability, cost and expense (including, without limitation, reasonable legal costs) resulting from any claim, demand, action, proceeding (whether before a court, mediator or otherwise) or investigation made by any third party (each a “Claim”) due to or arising out of: (a) your breach of these terms, including, without limitation the Terms of Use and any other part of these terms; (b) your improper use of the Services; (c) your breach of any applicable local, national or other law, rule or regulation or the rights of any third party; or (d) in the case of Organisers, your events or the fact that we were providing Services with respect to those events, provided that in the case of (d), this indemnification shall not apply to the extent that the Claim arises out of our gross negligence or willful misconduct. We shall provide notice to you of any such Claim, provided that the failure or delay by us in providing such notice shall not limit your obligations hereunder.
Exclusion of Warranties
We provide our Services using reasonable care and skill and try to keep our site free of viruses and bugs.  However, you use the Services at your own risk.  To the extent permitted by the applicable laws, the Services are provided on an “as-is” and “as available” basis.  We hereby expressly exclude all warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, non-infringement of title and fitness for purpose.  Furthermore, we make no warranty that the Services, or any part thereof, will meet your requirements or expectations, the Services will be uninterrupted, timely, secure or error-free, or the results that may be obtained from using the Services will be accurate or reliable.  You hereby acknowledge and agree that we have no control over and do not guarantee the quality, safety or legality of events advertised, the truth or accuracy of any Content or events listed or the ability of any User to perform or actually complete a transaction and we are not affiliated with and have no relationship (whether as agent, employee or otherwise) with any third party service provider used in conjunction with the Services and we have no responsibility for, and hereby exclude, all liability arising from the acts or omissions of any such third parties.

Our responsibility for loss or damage suffered by you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
To the extent permitted by applicable laws, we and our affiliates and subsidiaries, and each of our and their respective officers, directors, agents, co-branders, licensors, payment processing partners, other partners and employees shall not be liable under any circumstances for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the Services, any other subject matter of these Terms of Service, including without limitation the Terms of Use, your use of, or inability to use, our site, or use of or reliance on any content displayed on our site or otherwise.  In particular, we will not be liable for (a) any indirect, incidental, special or consequential loss including but not limited to damages for loss of profits, goodwill, use, data or other intangible losses, (b) the cost of procurement of substitute services, (c) business interruption, (d) loss of business opportunity or reputation and (e) any other matters beyond our reasonable control.    Furthermore, our maximum aggregate liability or that of our payment processing partners, licensors and any applicable card schemes shall be limited to (a) for Organisers of events with paid tickets or registrations (and subject always to the terms of the Organiser Agreement) the fees (net of our payment processing fees) that you paid to us in the three month period immediately preceding the event giving rise to your claim, and (b) for Organisers of events with free tickets only, Attendees and other Users, either (i) the total amount of all tickets or registrations that you purchased or made when using the Services in the three month period immediately preceding the event giving rise to your claim or (ii) if you made no such purchases, £100.  

Uploading content to our site and the rights you are giving us to the material you upload

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our  Terms of Use .

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties in accordance with the terms of our Terms of Use policy.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our  Terms of Use .

You are solely responsible for securing and backing up your content.

When you upload or post content to our site, you grant us the rights to use that content as set out in the Terms of Use.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, as determined in our sole and absolute discretion.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Terms of Service.

If you wish to link to or make any use of content on our site other than that set out above,  please contact us .
Which country's laws apply to any disputes?

Save as stated below, if you are a consumer, please note that these Terms of Service, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction and hereby waive any objection to such jurisdiction or venue, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these Terms of Service, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Binding arbitration. Only for users located in the United States.

Please read this section carefully as it affects your rights. Any dispute or claim under these terms of service or with respect to the services will be settled by binding arbitration or in small claims court (to the extent the claim qualifies) and will take place on an individual basis only; class, consolidated or representative arbitrations and civil actions are not permitted once this section is effective.

(a) Contact Us First.

If you have a question or concern about the Services,  please contact us . We will try to answer your question or resolve your concern.

(b) Agreement to Arbitrate.

In the unlikely event that we are unable to resolve your concerns, we each hereby agree to resolve any and all disputes or claims under these Terms of Service or with respect to the Services through binding arbitration or in small claims court (to the extent the claim qualifies) instead of in courts of general jurisdiction and only on an individual basis and not as part of any purported class, consolidated or representative proceeding. Arbitration, which is often cheaper, faster and less formal than a lawsuit in court, uses a neutral arbitrator instead of a judge or jury. Arbitrators can award the same damages and relief as a court. Binding arbitration is subject to very limited review. Only the arbitrator appointed pursuant to this Section, and not any federal, state or local court or agency, shall have the authority to resolve any dispute or claim relating to this Section, including, without limitation, the scope, enforceability and suitability for arbitration of these Terms of Service. This arbitration provision shall survive termination of these Terms of Service. These Terms of Service evidence a transaction in interstate commerce and the interpretation and enforcement of this arbitration section is governed by the Federal Arbitration Act, notwithstanding the choice of law set forth above.

(c) Scope of Agreement.

This agreement to arbitrate is intended to be broadly interpreted. It includes, but is not limited to: (i) all claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory; (ii) all claims that arose before this or any prior agreement (including, but not limited to, claims relating to advertising); and (iii) all claims that may arise after termination of these Terms of Service and/or your use of the Services.

(d) Exceptions.

Notwithstanding this Agreement to arbitrate, either party may (i) bring an action on an individual basis in small claims court (to the extent the applicable claim qualifies), (ii) bring issues to the attention of federal, state or local agencies, which agencies may be able to seek relief on a party’s behalf and (iii) bring suit in court to seek a preliminary injunction or other interim relief pending the outcome of arbitration.

(e) No Class Actions.
We both agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, consolidated or representative proceeding. The arbitrator may not consolidate more than one person’s claims, may not preside over any form of class, consolidated or representative proceeding and may only provide relief in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.
(f) Notice of Dispute.
A party who intends to seek arbitration must first send to the other a written Notice of Dispute (“Notice”). The Notice to us must be addressed to realbuzz registrations at Suite 6, 3rd Floor, 1 St. John Street, Chester, CH1 1DA, United Kingdom. (“Notice Address”) and must be sent by courier or other ‘signed for’ mail service. If realbuzz registrations has no records of such physical address, such notice may be delivered to your realbuzz registrations account email address. The Notice must describe the nature and basis of the claim or dispute; and set forth the specific relief sought. If we do not reach an agreement to resolve the claim within sixty (60) calendar days after the Notice is received, you or we may commence an arbitration proceeding.

(g) Arbitration Proceedings.

The arbitration will be governed by the  Commercial Arbitration Rules , or, if the actions giving rise to the dispute or claim relate to your personal or household use of the Services (rather than business use), the  Consumer Arbitration Rules  (in each case, the “AAA Rules”) of the American Arbitration Association (“AAA”), as modified by this arbitration section, and will be administered by the AAA and settled by a single arbitrator. The AAA Rules are available online at adr.org or by calling the AAA at 1-800-778-7879. The arbitrator is bound by the terms of these Terms of Service. All issues are for the arbitrator to decide, including, but not limited to, issues relating to the scope, enforceability, and suitability for arbitration of this arbitration section. Unless we and you agree otherwise, any arbitration hearings will take place in a reasonably convenient location in the United States for both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, AAA shall determine the location. If your claim is for ten thousand dollars ($10,000) or less, we agree that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If your claim exceeds ten thousand dollars ($10,000), the right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. All decisions by the arbitrator shall be final and binding and judgment on the award rendered may be entered in any court having jurisdiction.

(h) Costs of Arbitration; Legal Fees.

Payment of all filing, administration, and arbitrator costs and expenses imposed by AAA will be governed by the AAA rules, provided that if you are initiating an arbitration against realbuzz registrations and the value of the relief sought is ten thousand dollars ($10,000) or less, then you will advance all filing, administrative and arbitration costs and expenses imposed by AAA (subject to reimbursement as set forth below). If the circumstances in the preceding sentence apply, but the value of relief sought is more than ten thousand dollars ($10,000) and you demonstrate to the arbitrator that such costs and expenses would be prohibitively more expensive than a court proceeding, then realbuzz registrations will pay the amount of any such costs and expenses that the arbitrator determines are necessary to prevent the arbitration from being prohibitively more expensive than a court proceeding (subject to reimbursement as set forth below). In the event that the arbitrator determines that all of the claims you assert in arbitration are frivolous according to Federal Rule of Civil Procedure 11, you agree to reimburse realbuzz registrations for all such cost and expenses that realbuzz registrations paid and that you would have been obligated to pay under the AAA rules.

Just as in any court proceeding, each party will initially bear its own attorneys’ fees and expenses in connection with any arbitration. Should either party be determined to have substantially prevailed in the arbitration, then upon such party’s request, the arbitrator shall award such prevailing party the reasonable attorneys’ fees and expenses that it incurred in connection with the arbitration, provided that to the extent that the dispute or claim relate to your personal or household use of the Services (rather than business use) realbuzz registrations will not seek to recover its attorneys’ fees and expenses in an arbitration initiated by you. The arbitrator may make rulings and resolve disputes as to the reimbursement of attorneys’ fees and expenses upon request from either party made within fourteen (14) days of the arbitrator’s ruling on the merits.

(i) Future Changes.

Notwithstanding any provision in these Terms of Service to the contrary, you agree that if we make any future change to this arbitration provision (other than a change to the Notice Address) we will provide you with notice of such change and you may reject any such change by sending us written notice within thirty (30) calendar days of the change to the Notice Address provided above. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this provision as unmodified by such rejected change.

(j) Special Severability.

In the event that the provisions of arbitration section (e) above are found to be invalid or unenforceable for any dispute or claim then the entirety of this arbitration section shall be null and void with respect to such dispute or claim and the Judicial Forum section below shall apply in lieu of this arbitration section.

Judicial Forum.

In the event that the Agreement to Arbitrate above is found not to apply to you or to a particular claim or dispute, either as a result of your decision to opt-out of the Agreement to Arbitrate or for any other reason, then any dispute or claim not subject to arbitration shall be resolved exclusively by a federal court located in San Francisco County, California, and to the extent there is no subject matter jurisdiction in such federal court, then a state court in San Francisco County, California. Both you and realbuzz registrations agree to submit to the personal jurisdiction and venue of such courts and agree that such forum is convenient.
Our trademarks are registered

REALBUZZ is a UK registered trademark of Realbuzz Group Ltd. You are not permitted to use without our approval, unless it's part of material you are using as permitted under and in accordance with the Terms of Use.  


We may send notices to you either by email or by regular mail to the address we hold for you in our records.   We may also provide notices of any changes to these terms, the Terms of Use or to the Services generally by displaying notices or links to notices to you generally on our site.  If you wish to contact us or deliver any notice to us, you can do so at the following address:
Suite 6, 3rd Floor, 1 St. John Street, Chester, CH1 1DA, United Kingdom.
Alternatively, by email at  enquires@realbuzzregistrations.com
Entire Agreement

These terms, including the Terms of Use and any other part of these terms, constitute the entire agreement between you and us and govern your use of the Services and supersede any prior agreement, proposal or communication between you and us.

No failure or delay by us to exercise any right or remedy provided under these terms, the Terms of Use or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

If any provision or part-provision of this these terms or the Terms of Use is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under these terms shall not affect the validity and enforceability of the rest of these terms or the Terms of Use.

Please report any violations of these terms by email to  enquires@realbuzzregistrations.com

We may, without your prior consent or approval, freely assign these terms and our rights and obligations hereunder, whether to an affiliate or to another entity in connection with a corporate transaction or otherwise.

Nothing in these terms is intended to, or shall be deemed to, establish any partnership or joint venture between you and us, constitute either of us the agent of the other, or authorise you to make or enter into any commitments for or on behalf of us.

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