Last updated on 15th of August 2017
We are committed to protecting and respecting your privacy.
Terms of Service
Terms of Service - Organisers
, so please read these policies before using the Website.
Personally Identifiable Information – Data That We Collect and How
We provide event organisers who subscribe to the Website service (“Event Organisers”) with secure external payment gateway software that collects payment details and certain information from their customers and event participants. In order for Event Organisers to process online payments and so that we may provide the Website service to Event Organisers, we require you to submit personally identifiable information (such as your name, address, city, postcode), whether this is when you register for the Services (as an Event Organiser or an Attendee), contact us with inquiries, respond to one of our surveys or browse or use certain parts of the Services.
Event Organisers. If you are an Event Organiser, in order to secure certain payments, we may collect your credit card information, such as credit card number, expiration date, billing address etc.), some of which may constitute personally identifiable information. In addition, if you use our payment processing services, we will collection certain financial information from you such as your bank account information or an address in order to facilitate payments to you.
With regard to each of your visits to our site we will automatically collect the following information:
• technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
We may also receive information from other sources if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share that data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.
We may also collect or receive personally identifiable information about you from third party sources, such as Organisers, Attendees, social media or other third party integrations, your credit card issuing bank, our payment processing partners or other third parties.
We do not share any personally identifiable information with unaffiliated companies or organisations unless you have provided us with your consent. We do not directly collect or store any financial information provided by customers of the Event Organisers.
How we use personally identifiable information
We gather personally identifiable information when you register for use of the Services by creating a User Profile. Your User Profile and the information held within it is stored within in a secure environment.
Personally identifiable information will be gathered and stored in the SAB (Shared Authentication Backend) during your first registration to a SAB linked event. For any subsequent registrations with event organisers who have also registered with us, you will be directed to our URL and the SAB will access your User Profile. In doing so this will access the SAB, which will then populate/pre-fill the registration forms for a particular event organiser.
Consequently, the only personally identifiable information, which is transferred to an Event Organiser, is information authorised by you for that particular Event Organiser after a process of authentication and authorisation. This means your personal data may be transferred and stored in multiple geographical locations outside of your country of residence, depending on the type of data and how it is stored by us. By agreeing to the terms of this policy you consent to the transfer of your personal data to such countries. Note that these countries may not necessarily have data protection laws as comprehensive or protective as those in your country of residence.
In order to provide you with improved, relevant content, we compile information about email response and website usage. This information helps us to better understand your site usage patterns and also the types of content and information which may help improve your user experience on the Website. We may also use it to make suggestions and recommendations to you and other users of our site about our groups and services that we believe may be of interest to you to develop promotional or marketing materials and provide those materials to you. If at any time you no longer want to receive regular communications or newsletters from us, you may opt out of communications by clicking on the ‘unsubscribe’ link, which can be found at the bottom of every newsletter we send.
To improve our services, we periodically perform statistical analyses of aggregate user behaviour and characteristics in order to measure interest in and use of various areas of the Website and to use such information to improve the ability to serve you better. The personally identifiable information we gather from subscribers to our email newsletters (including email addresses) is not shared with other organisations or third parties without permission. However, provided you have given your consent, we may from time to time: i) send out emails on behalf of likeminded organisations, but we do not provide them with access to any other personally identifiable information; or ii) share your data with other carefully selected organisations for the purposes of contacting you about products and services that we think we may be of interest to you.
Accessing, reviewing and changing your Personally Identifiable Information
When registering and creating your account (“User Profile”) with us, you must provide accurate and complete information and ensure that this information is kept accurate and up to date at all times.
Third party personally identifiable information
You must not disclose personally identifiable information relating to any third party on the Website unless you have obtained their express consent. For example, when entering a team of people into a team event, you must obtain the express consent of all members of the team.
How we protect your personally identifiable information
The Website has security measures in place to protect against the loss, misuse or alteration of the information under our control. Our web servers are located in a locked, secure environment. We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorised access, maintain data security, and correctly use the information we collect online. To protect your privacy and security, we will take reasonable steps to help verify your identity before granting access or making corrections. However, no network, server, database or Internet or email transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you send to us electronically. Please keep this in mind when disclosing any personally identifiable information. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Event Organisers host their events and provide their associated services through the Website. Event Organisers may post critical event related communications even to users who have opted out of communications, for example in the event of an emergency or on the occurrence of unforeseen circumstances relating to an event. Please note that the content of such communications is provided at the discretion of the Event Organisers under the terms of their own privacy policies and we are unable to provide any warranty as to the accuracy or legitimacy of such communications.
Control of your login name and password
How we disclose and transfer your personally identifiable information
If you purchase a ticket to or buy merchandising from an event, make a donation or fundraising enquiry to a charity or create a fundraising page on a third party fundraising platform whilst using the Services, we provide the personally identifiable information entered on the applicable event to the Event Organiser, the charity selected and/or the fundraising platform as applicable. You agree that we are not responsible for the actions of these parties with respect to the treatment and handling of your personally identifiable information and that you should review the applicable privacy policies of those parties before providing personally identifiable information in connection with that event, donation or fundraising enquiry.
To enhance your experience of the Website, all of our web pages use "cookies”, which are text files that we place in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, once you choose to furnish the Website with personally identifiable information, this information may be linked to the data stored in the cookie.
We use the following cookies on the Website:
Strictly necessary cookies. These are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of the Website, use a shopping cart or make use of e-billing services.
Analytical / performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way the Website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to the Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to the Website, the pages you have visited and the links you have followed. We will use this information to make the Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Access to your personally identifiable information
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